![]() Does not allow recording of phones that are located outside of the managed network (must have access to send RTP directly to recording server and be a Cisco IP phone capable of allocating a BIB).Some recording vendors require Computer Telephony Integration (CTI) Requires only a SIP trunk between CUCM and recording destination.Initiated every time the IP phone places a call or receives a call.Uses Built-In-Bridge (BIB) of IP phone in order to fork audio to the recording destination.The key elements of automatic call recording are as follows: ![]() If your network is live, ensure that you understand the potential impact of any command. All of the devices used in this document started with a cleared (default) configuration. The information in this document was created from the devices in a specific lab environment. The information in this document is based on these software and hardware versions: Prerequisites RequirementsĬisco recommends that you have knowledge of CUCM integrated with a third-party recording server. ![]() ![]() This document describes the basics of call recording within Cisco Unified Communications Manager (CUCM), the expected media flow, the expected call flows for Session Initiation Protocol (SIP) and Skinny Client Control Protocol (SCCP) devices, and an example of a common type of call recording setup failure.
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